Friday, April 20, 2012

My Hero


Jen said the other day she didn't know why Pat is my hero. I didn't play for Tennessee though it was my dream growing up. I haven't even met her. But here's the thing: I DID play for Pat Summitt.

From the time I can remember, I watched Pat coach. I listened to all ESPN could say about her and cherished the moments we were allowed to see inside the locker room and hear her pre-game and halftime talks. I got chills through the TV because of her infamous stare. And, oddly, it made me work harder.

Knowing Coach Summitt focused on the core principles of the game, I spent countless afternoons and weekends alone on the courts at Keswick park, at school, wherever I could to make sure my shooting was at its best - not because I thought I would play for her, but because her coaching was clearly the best and I wanted to be the best.

Her locker room talks weren't just about the team in the room. Her tenets aren't just about basketball. Her coaching techniques reached far beyond the court. Pat Summitt didn't just want to win games. She coached over 160 women and all of them graduated from UT. In her book, "Reach for the Summit," Pat included a copy of her "Definite Dozen" rules for the team. The original is in the women's locker room at UT, but I keep a copy on my desk at work.

The Definite Dozen

1. Respect Yourself and Others: There is no such thing as self-respect without respect for others.

2. Take Full Responsibility: Admit to and make yourself accountable for mistakes. How can you improve if you're never wrong?

3. Develop and Demonstrate Loyalty: Loyalty is not-unilateral. You have to give it to receive it.

4. Learn to Be a Great Communicator: Communication eliminates mistakes.

5. Discipline Yourself So No One Else Has To: Discipline helps you finish a job, and finishing is what separates excellent work from average work.

6. Make Hard Work Your Passion: Do the things that aren't fun first, and do them well.

7. Don't Just Work Hard, Work Smart: Know your strengths, weaknesses and Needs.

8. Put the Team Before Yourself: Teamwork allows common people to achieve uncommon results.

9. Make Winning an Attitude: Combine practice with belief.

10. Be a Competitor: There is nothing wrong with having competitive instincts. They are survival instincts.

11. Change is a Must: Change equals self-improvement. Push yourself to places you haven't been before.

12. Handle Success Like You Handle Failure: You can't always control what happens, but you can control how you handle it.



Her career speaks for itself:

SUMMITT'S COACHING CAREER

Pat Summitt is the only coach (men's or women's) to reach the 100-win mark in the NCAA tournament (112). Tennessee has produced 20 All-Americans and 12 Olympians. She earned $8,900 in her first season at Tennessee, but in 2008-09 became the first women's coach to earn more than $1 million in a season. -- ESPN Stats & Info

Seasons 38
Win-Loss 1,098-208
Win percentage .841
NCAA tourn appear 31
Tourn Win-Loss 112-23
Tourn percentage .830
Final Fours 18
NCAA titles 8


Pat Head Summitt put heart and soul into her job. She has a contagious work ethic, a way of communicating her passion that displays a tenacious winning attitude and a method of coaching that relays her concern for the team's success - not only on the court, but in life. The sum of those things (and more) resulted in the most successful career and program known to women's sports.

THAT is why she is my hero.

Wednesday, April 18, 2012

Deliver me, please

We did it... after seeing too many of the intimidation-style mattress commercials, we went out and got the one "everyone" talks about. While shopping in the store, we followed Tina's instructions and laid down on a few different beds.

There were the ones with massagers included (no more quarters in the "Magic Fingers" machine!) and there were others with the head and foot raisers too... (we would have likely never left that bed)... but we decided on the "Firm" one without the bells and whistles. I was a bit surprised they could deliver so quickly... the next day! Impressive. Our mouths were watering with the concept of a bed that was known for support and comfort and that you could jump on next to red wine and NOT SPILL A DROP! (who doesn't need that??)

The delivery was right on time and we were super-excited. We made the bed and since it had been a less than restful week, even laid down for a few minutes. It seemed a little stiffer than we remembered in the store... but, ok.

The first night, after taking the ritual melatonin, we gathered the family and piled into our (as advertised) most comfortable bed. And, sure, it was comfortable... if you were used to camping in the Rockies or if you had spent a year in a Turkish prison or if you had decided sleeping in the streets of Baltimore sounded relaxing. This bed was HARD.

We tried to toss and turn all night, but the bed was so hard, you couldn't move without bruising something. We found bones, joints and nerves we had never known before - and ALL of them hurt. And, sadly, because it was a memory foam mattress, it left us both with lasting impressions in the morning.

I couldn't wait for the store to open to get a replacement. I drummed my fingers on the phone, on the desk, on my head until the little hand hit 10 and I called the store. Ray answered. And, Ray... well, Ray had NO IDEA. Looking back on it, I would think people at mattress stores should be trained to deal with sleep-deprived consumers.

The conversation went like this:

Ray: "Mattress Firm, where you sleep happy for less"

Me: "Ray, we bought a bed over the weekend. We need to get a replacement tonight."

Ray: "Normally, it takes a couple of weeks to break it in..and, we have a policy that you need to sleep on it for 30 days before we replace it."

Me: "Ray, I cannot sleep on this bed even one more night. We both woke up with back aches and we cannot sleep."

Ray: "Let me call the area manager and I'll call you back"


An hour later, I hadn't heard back from Ray...so, I called him back. In the course of the communication, I ended up frustrated (see 'dealing with the sleep deprived' in the Mattress Firm training manual) and had the area manager's phone number in hand. So, I called Daniel.

Daniel: "Mattress Firm, where you sleep happy for less" (that was old the FIRST time I heard it... didn't get better with frustration)

Me: "Hi Daniel, we got a mattress over the weekend. We cannot sleep on it, it is causing us pain. How can we get a replacement tonight?"

Daniel: "Did the store tell you we have a 30 day policy?"

(and this is when I hit RED)

Me: "They did, and, if we're going down the 'policy' route, You also have a RETURN policy, we'll be happy to return the mattress and buy through your competitors.

Daniel: Oh, no need to do that, we can wave the policy.


Through the course of conversation with a now more understanding Daniel, he convinced me that we should walk (literally, walk, jump, crawl) all over the bed to soften it. He assured me - if we wanted a mattress that day, we'd get one, but that we might want to try softening ours first - it worked for him.

After a brief discussion, we decided to try it out... it seems the walking around conversation softened us... perhaps it would work on the mattress. However, the next two nights were as painful as the first - finally resulting in me piling extra blankets under us, one of us deciding the floor and/or couch would be 100 times better and both of us considering fighting the little dog for her kennel.

So, this morning, I once again waited for the store to open. Determined, this time, to get a replacement today. As I drummed, I searched the internet for reviews... should have done that before... a LOT of people complain about the firmness... in fact, my eyes could be playing tricks, but I think the only person saying the mattress was perfect was same guy seen on TV as a victim of waterboarding. WHO in his/her right mind enjoys this torture!?!? There was one review praising the bed with a comment they had experienced "the sleep of the dead"...

Sleep of the dead? By the end of the third night, we were wishing we WERE dead. The dogs seemed to be moving slower and I swear I heard Smokey sharpening a knife in the middle of the night. That was the last straw.

I met with the local store manager, told him of our plight and nearly dropped to my knees - either from exhaustion or just for begging purposes - to ensure a better night's sleep tonight. I told him we felt like the Flintstones - laying on granite; that Houdini HAD to have been more comfortable on his bed of nails; and that I could easily sleep on Stone Mountain and feel more cushion...

The new mattress will be delivered tonight.